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Journal section "Administration issues"

Application of standardization tools to improve the performance of executive authorities

Ivanova G.N., Androsenko N.V.

5 (35), 2014

Ivanova G.N., Androsenko N.V. Application of standardization tools to improve the performance of executive authorities. Economic and Social Changes: Facts, Trends, Forecast, 2014, no. 5 (35), pp. 238-250. DOI: 10.15838/esc/2014.5.35.20

DOI: 10.15838/esc/2014.5.35.20

Abstract   |   Authors   |   References
  1. Ivanova G.N. Ustoichivoe razvitie administrativno-territorial’nykh obrazovanii [Sustainable Development of Administrative-Territorial Units]. Standarty i kachestvo [Standards and Quality], 2013, no. 5 (911).
  2. Okrepilov V.V. Perspektivy razvitiya standartizatsii kak instrumenta innovatsionnogo razvitiya [Prospects of Development of Standardization as a Tool of Innovation Development]. Problemy prognozirovaniya [Issues of Forecasting], 2013, no. 1 (136).
  3. Okrepilov V.V. Povyshenie kachestva gosudarstvennykh uslug posredstvom vnedreniya sistem menedzhmenta kachestva [Improving the Quality of Public Services through the Implementation of Quality Management Systems]. Izvestiya Sankt-Peterburgskogo universiteta ekonomiki i finansov [Bulletin of Saint-Petersburg University of Economics and Finance], 2012, no. 6.
  4. Okrepilov V.V. Ustoichivoe razvitie administrativno-territorial’nykh obrazovanii v obespechenii kachestva zhizni [Sustainable Development of Administrative-Territorial Units in the Provision of the Quality of Life]. Natsional’nye kontseptsii kachestva: opyt i perspektivy evropeiskoi integratsii: sb. mat. mezhd. nauch.-prakt. Konf [National Quality Concepts: Experience and Prospects of European Integration: Collection of Materials of the International Research-to-Practice Conference]. Saint Petersburg: Kul’t-inform-press, 2013.
  5. Okrepilov V.V., Tsarikovskii A.Yu. Sovershenstvovanie gosudarstvennogo upravleniya posredstvom razrabotki i vnedreniya sistem menedzhmenta kachestva v organakh ispolnitel’noi vlasti [Improvement of Public Administration through the Development and Implementation of Quality Management Systems in the Bodies of Executive Power]. Saint Petersburg: Nauka, 2014.
  6. Samootsenka deyatel’nosti organizatsii na sootvetstvie kriteriyam premii Pravitel’stva Rossiiskoi Federatsii v oblasti kachestva 2012 goda (dlya organizatsii s chislennost’yu rabotayushchikh ne bolee 250 chelovek): Rekomendatsii [Assessment by the Organizations of Their Own Performance for Compliance with the Criteria for the 2012 Award of the Government of the Russian Federation in the Field of Quality (for Organizations Employing Less Than 250 People): Recommendations]. Moscow: VNIIS, 2012.

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