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Journal section "Administration issues"

Application of standardization tools to improve the performance of executive authorities

Ivanova G.N., Androsenko N.V.

5 (35), 2014

Ivanova G.N., Androsenko N.V. Application of standardization tools to improve the performance of executive authorities. Economic and Social Changes: Facts, Trends, Forecast, 2014, no. 5 (35), pp. 238-250. DOI: 10.15838/esc/2014.5.35.20

DOI: 10.15838/esc/2014.5.35.20

Abstract   |   Authors   |   References
The article considers the issues of improving the quality of public services through the development of standardization. The establishment of standards not only for performance, but also for processes, including management processes, is a characteristic feature of modern standardization. And management quality is very important for sustainable development of the region, country, and also for the quality of life. At present, it is necessary to create a modern system of public administration, working for the citizens and in the interests of the citizens. In order to enhance the quality of government institutions’ performance, several countries use the systems based on national and international standards, as well as on the models of national quality awards. The experience in the use of such systems has shown that a necessary condition for improving the performance quality of executive authorities consists in introduction of modern methods of quality management, including quality management systems. Nowadays Russia has established the Technical Committee 115 “Sustainable development of administrative-territorial units” (ATU), headed by Academician V.V. Okrepilov, Director General of the FBI “Test-St. Petersburg”. The task of the TC 115 is to develop criteria for assessing the activity of ATU management bodies and to create systems for ATO management. Technical Committee 115 “mirrors” the international TC 268 “Sustainable development in communities”. Currently TC are working to create national standards, clarify terminology, establish a common conceptual framework, develop a system of performance indicators for management bodies, and methodologies for implementation of quality management techniques in them. The discussion of the draft national standard “Quality management systems – guidance on the application of ISO 900162008 in the executive power bodies” is in the final phase. The standard takes into account the specifics of activity of state executive authorities. This will help accelerate the introduction of modern methods of quality management in this sphere. One of the directions for the improvement of the quality management system in the bodies of state executive power is its application to reduce corruption risks. The article considers the management system for combating corruption, developed on the basis of the quality management system. The authors describe the model of such a system and its cycle of operation

Keywords

sustainable development, standardization, in novations, public services, quality management system, management system for combating corruption

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